Oct 16, 2024

Can't We All Just Get Along? Skills for Managing Conflict and Navigating Differences in Patient Care

9:00 am - 12:15 pm
CEUs: $ 50.00
No CEUs: $ 25.00
3.0 CEUs available for:

  • LSW/LISW/SWA (CSWMFT #: RSX069601)

  • Nurses ​(via reciprocity with the CSWMFT board)

  • LNHA

REGISTER HERE

Summary: 

Conflict is inevitable-- at work, at home, and in our personal and professional relationships. And while conflict is often not the problem, how we manage it is. In patient care settings, heightened emotions can create challenging encounters and miscommunication-- for patients, caregivers, and providers. As a result, learning successful conflict management skills is essential.

Objectives:

  • Assess and identify your conflict style
  • Learn about the different conflict causes, types, and styles, along with potential drawbacks and benefits
  • Identify the pros and cons of different conflict approaches
  • Learn skills to successfully navigate differences with others even when we don't agree

About the Speaker: Andrea Peck
Andrea (Andie) Peck is a trainer, facilitator, speaker and communication coach-- certified in Myers Briggs and Emotional Intelligence (EQi.2.0). She supports and inspires groups and individuals to elevate their communication I.Q. Andrea has trained staff and professionals at local hospitals and Universities, various associations and nonprofits, as well as small business and at Corporate College.


By asking the important questions and sharing resources, she helps clients to dig depe and gain a renewed sense of themselves-- whether their focus is creative problem-solving, building relationships, navigating differences, or expressing their best self. As a result, they are more aware-- of themselves and others, able to clarify their purpose and goals, and recognize the value of being a skilled, competent communicator.


Andrea is author of: "Journaling: Discovering Ourselves through Acts of Creation," and a booklet: "Professional Image Enhancement: 49 Tips for Achieving Job Satisfaction and Success."

REGISTRATION & CANCELLATION INFORMATION:

​Class sizes are limited, so register early.  Classes with low registrations may be canceled.  If the class is canceled or moved, participants will be contacted via email at least 24 hours in advance.

Classes start and end on time.  To ensure a quality experience for all, please arrive (in-person) at least 15 minutes prior to the class start time.  

SOCIAL WORKERS: CEU credits will be adjusted 0.25 credit hours for every 15 minutes not in attendance; adjusted certificates will be emailed to participants within 3 business days after the training.  LICENSED NURSING HOME ADMINISTRATORS: full participation is expected, no partial credit will be awarded. Hard copies of certificates will be mailed upon request.

Refunds will be make ONLY for cancellations received three business days prior to the event. If received less than three days prior to the event, a credit can be issued for use at another program within the next 6 months. If notice of cancellation is not received before the date of the program, no refund will be issued. PLEASE NOTE: No show will be charged the full registration fee.

It is difficult to control room temperature to everyone's comfort level.  We suggest you dress in layers that can be adaptable to warm and cool temperatures.

For auditing purposes, arrival and departure times and signature are required on attendance sheets.