If you’re a MyCare Ohio member, you are entitled to access to Long-Term Care Ombudsmen who can assist you with concerns specific to MyCare Ohio. The role of your MyCare Ohio Ombudsman is to support you by advocating for your individual needs and to assess systematic problems in the MyCare Ohio demonstration. This service is free, funded by the Center for Medicare and Medicaid Services (CMS). The MyCare Ombudsman investigates complaints about MyCare CareSource and United Health Care plans and focuses on meeting member care needs in the community, in nursing homes and assisted living homes. Other key services include:
- Education regarding MyCare Ohio rights and protections
- Assurance that care is delivered in a person-centered fashion
- Assistance with resolving problems with access to benefits, enrollment and services
- Support appealing service denials or reductions
How to Contact a MyCare Ohio Ombudsman
Francine Chuchanis, Director of Entitlement Rights, serves as the MyCare Ohio Ombudsman for Direction Home Akron Canton for our four-county area (Portage, Summit, Stark, Wayne). For more information or to contact the MyCare Ohio Ombudsman, please call 800.421.7277 or 330.899.5250 or email Francine Chuchanis.
CLICK HERE to stay up-to-date on the Direction Home Ombudsman and Advocacy Facebook page.
Not Familiar With MyCare Ohio?
MyCare Ohio is a managed care program designed to coordinate the physical, behavioral and long-term care services for individuals who are eligible for both Medicaid and Medicare. The program is administered by the Ohio Department of Medicaid. Direction Home Akron Canton works in partnership with CareSource and UnitedHealthcare Community Plan of Ohio (the two health plans available in our area) to deliver MyCare Ohio services. MyCare Ohio benefits the consumer by offering a single point of contact and person-centered care.
To learn more about MyCare Ohio services and eligibility requirements, please call the
Aging and Disability Resource Center at 877.770.5558.