My Message IS Getting Through... Isn't It? Communicating More Effectively With Older Adults and their Families9:00 am - 12:15 pm
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Summary: Effective communication is always a challenge. Misunderstandings as a result of poor or inadequate communication are very common with people of any age and any circumstance. Additionally, families often do not communicate well with each other under stressful conditions. However, as people age, they often face additional barriers. More than half of older adults have significant vision or hearing impairments which makes communication more complicated. Older adults and their children often have different concerns and motivations and these can lead to miscommunication. Also language and cultural barriers become more pronounced in old age as people have to access the health care system. This workshop looks at these barriers and their implications for both professionals and other adults. It then provides practical techniques for assessing communication skills and improving them despite the presence of these barriers. It considers a variety of types of communication formats: face to face, phone contact, internet (web pages & email), and written (including instructions, newsletters and signs). Objectives:
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About the Speaker: Paula Taliaferro, MGS, LSW
Paula works part time at the Central Ohio Area Agency on Aging as an Outreach & Education Specialist. As such, she has presented over 900 workshops in the last decade. Paula holds a Master's Degree in Gerontology from Scripps Gerontology Center at Miami University and a License in Social Work in the State of Ohio. She is a PAC Approved Trainer under Teepa Snow's Positive Approach to Care. She is the developer of the “Aging In Ohio” course which is required of many professionals who work with older adults. In addition, she is one of two developers of the “Fundamentals of Guardianship” course sponsored by the Ohio Supreme Court's Judicial College and she is an Affiliated Trainer with the National Task Group on Intellectual Disabilities and Dementia Practices.
REGISTRATION & CANCELLATION INFORMATION:
Class sizes are limited, so register early. Classes with low registrations may be canceled. If the class is canceled or moved, participants will be contacted via email at least 24 hours in advance.
Classes start and end on time. To ensure a quality experience for all, please arrive (in-person) at least 15 minutes prior to the class start time.
SOCIAL WORKERS: CEU credits will be adjusted 0.25 credit hours for every 15 minutes not in attendance; adjusted certificates will be emailed to participants within 3 business days after the training. LICENSED NURSING HOME ADMINISTRATORS: full participation is expected, no partial credit will be awarded. Hard copies of certificates will be mailed upon request.
Refunds will be make ONLY for cancellations received three business days prior to the event. If received less than three days prior to the event, a credit can be issued for use at another program within the next 6 months. If notice of cancellation is not received before the date of the program, no refund will be issued. PLEASE NOTE: No show will be charged the full registration fee.
It is difficult to control room temperature to everyone's comfort level. We suggest you dress in layers that can be adaptable to warm and cool temperatures.
For auditing purposes, arrival and departure times are required on attendance sheets.